Terms & Conditions

Welcome to kfriends.in. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

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1. General

• These Terms & Conditions govern the use of our website, mobile application, and services.
• By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

2. Eligibility

• You must be at least 18 years old to use our services or place an order.
• If you are under 18, you may use the website only with the involvement of a parent or guardian.

3. Products & Pricing

• We strive to ensure accuracy in product descriptions, pricing, and availability.
• Prices are subject to change without prior notice.
• In case of an error in pricing or product details, we reserve the right to cancel the order and issue a refund.

4. Orders & Payments

• Orders are confirmed only after successful payment.
• We accept payment through [list your payment options: credit/debit cards, UPI, net banking, etc.].
• Cash on Delivery (if offered) may be subject to additional conditions.

5. Delivery

• We aim to deliver products within the estimated timelines mentioned at checkout.
• Delays may occur due to unforeseen circumstances (e.g., weather, logistics issues).
• Delivery charges, if applicable, will be displayed at checkout.

6. Returns & Refunds

• Due to the perishable nature of food items, returns or refunds are not accepted once the goods have been delivered and accepted by the customer.
• For damaged, defective, or incorrect items, please refer to our Refund & Return Policy.

7. Non-Returnable Items

• Food items
• Used beauty products
• Clothing
• Books

8. User Responsibilities

• Customers must provide accurate personal, shipping, and payment information.
• Misuse of our platform, fraudulent transactions, or violation of these terms may lead to order cancellation or account suspension.

9. Intellectual Property

• All content on this website (logos, product images, descriptions, designs, etc.) is the property of [Your Company Name] and protected under copyright laws.
• You may not copy, distribute, or use our content without written permission.

10. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• Our maximum liability, in any case, shall be limited to the value of the product purchased.

11. Governing Law

• These Terms & Conditions shall be governed by and construed in accordance with the laws of Delhi Jurisdiction.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:
Email: admin@kfriends.in
Contact no: 9315256297 

 

Delivery & Shipping Policy 

• We have partnered with Shiprocket as our official logistics partner to ensure safe and timely delivery of your orders.
• Orders are processed within 24 hours of payment confirmation.
• Turn Around Time (TAT):
• Metro & Tier-1 cities: 2–4 business days
• Tier-2 & Tier-3 cities: 3–6 business days
• Remote/Outstation areas: 7–10 business days
• Shipping charges will be displayed at checkout.
• Once your order is shipped, a tracking ID will be shared via email/SMS for real-time updates.
• Please note that delivery timelines may vary due to factors beyond our control such as weather, strikes, or courier delays. 

 

Privacy Policy

This Privacy Policy ("Policy") outlines how INDIKOR GLOBAL CONSULTING PRIVATE LIMITED ("we," "our," or "us") collects, uses, and processes the data you provide when using our products or services. By using this website or our services, you consent to the terms of this Policy, including our use, storage, disclosure, and transfer of your data as described herein.

We are committed to protecting your privacy in accordance with applicable laws and regulations.

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1. Data Collection

We may collect the following types of information:

• Name
• Contact details (address, email)
• Demographic information (preferences, interests)
• Personal Data as defined under relevant Indian laws

Note: We do not store credit/debit card details or similar payment information, in compliance with applicable laws.

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2. Data Usage

We may use the collected data for:

• Internal record-keeping
• Product/service improvement
• Providing updates, offers, and communications
• Internal training and quality assurance

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3. Data Sharing

We may share your data with:

• Third-party service providers to facilitate delivery of goods or services
• Group companies (where relevant)
• Auditors or advisors as necessary
• Government bodies, regulatory authorities, or law enforcement (as required by law)

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4. Cookies

We use cookies to analyze traffic, personalize content, and improve user experience.
You may disable cookies in your browser, but this may affect your ability to use certain features of our services.

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5. Your Rights

• Review: You have the right to review and request corrections to your data.
• Consent Withdrawal: You may withdraw your consent at any time by contacting us at admin@kfriends.in. Please note that withdrawal of consent may limit our ability to provide services.

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6. Data Retention

We retain your data:

• For as long as we provide goods or services to you
• As required or permitted by applicable laws, even after the business relationship ends

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7. Data Security

We take reasonable precautions to protect the integrity, confidentiality, and security of your data.

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8. Queries/Grievances

If you have any questions or grievances about this Policy, please contact us using the details provided on this website.